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GE offers free remote software to engineers working from home

20 March, 2020

GE Digital is offering free Web-based remote monitoring and control licences to users of its industrial HMI/Scada software, allowing them to work remotely to ensure business continuity if they having to work from home as a result of the Coronavirus pandemic. The 90-day licences will be available to the 20,000 automation software customers that use GE’s iFix and Cimplicity products.

“Our customers are on the front line of solving the world’s toughest industrial challenges – mission-critical industries including water and wastewater production and distribution, food and beverage manufacturing, consumer packaged goods and pharmaceutical companies,” says Matt Wells, GE’s vice-president for product management, in a blog on the company’s site. “As efforts continue to protect public health and slow the spread of the coronavirus (or Covid-19), workers in all industries are increasingly being asked to work remotely to ensure business continuity.

“That’s why GE Digital is offering free remote monitoring and control licenses to its iFix and Cimplicity customers, empowering them to work remotely and continue to keep their plants running during this difficult time,” he adds.

The Web-based software allows real-time monitoring and control access to plant operations and performance over a secure-by-design connection such as VPN. It will allow critical infrastructure to be operated with fewer on-site personnel, and to coordinate with wider teams remotely.

“By making this solution available for free to our 20,000 automation software customers, we hope to make it easier for them to continue to provide vital services to our communities as we work together to slow the spread of the virus,” Wells says. “By enabling mobile workers, industrial companies are better able to ensure the safety of their workers while continuing to serve their customers.”

To obtain the temporary no-cost licences, GE is asking its customers either to contact their local GE Digital partners or to send a request to, providing: their GE Digital customer service number (CSN); the name and email address where they want the temporary software and license to be sent; and numbers of licences that they will need, and the products they will need them for. The email subject line should include the phrase: “Temporary Remote Worker License”.

Users should then receive a link with a serial number and activation code, as well as instructions on how to download the software.

GE Digital is offering users of its HMI/Scada software free licences to access their systems remotely from home

The products covered by the offer include: Proficy Webspace for iFix; iClient thin-terminal services; iClient Thick; Proficy Webspace for Cimplicity; and Cimplicity Viewer (with or without the Terminal Services option).

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